Frequently Asked Questions

How do I search for a product?

You may search for a resource by VETASSESS code, title or national code.
1. Enter all, or part, of your search term in the Search text box.
2. Press the 'Search' button. A list of resources that meet your criteria will be displayed.
3. Click the product title to view further information about the product, or enter the number of copies required in the quantity box and press the Buy button to purchase.

How do I view or browse resources?

1. Click the 'View Resources' link in the left navigation bar.
2. Click the category of resources you wish to view.
3. Click the product title to view further information about the product.
4. If you wish to purchase this product enter the number of copies required in the quantity box and press the 'Add to Cart' button.

How do I start shopping / place an order?

1. Click the 'Start Shopping' link in the left navigation bar.
2. To search for a resource enter all, or part, of your search term in the Search text box.
3. To browse for a resource select a category from the drop down list and press the 'View Resources' button.
4. Click the product title to view further information about the product
5. Enter the number of copies required in the quantity box and press the Buy button to purchase.

How do I view the contents of my Basket?

1. Click the 'View Basket' link in the left navigation bar.
2. Clear the selection by pressing the 'Clear Basket' button.
3. Change the quantity of a product by entering a new number in the quantity field and pressing the 'Update quantities' button.
4. Press the 'Continue shopping' button to purchase other resources.
5. Press the 'Check out' button to organise payment and delivery of your order.

How do I check out?

1. Click the 'Check out' link in the left navigation bar.
2. Select a destination from the drop down list and press the Next button.
3. Review your order to ensure the products and quantities are correct and press the Next button. If necessary you may print the quote or change the order from this page.
4. If you are a new customer enter your email address in the appropriate box. Choose a password and enter it in the password and confirm password boxes. Press the 'Sign in' button.
5. If you are a returning customer enter you email address and password in the appropriate boxes and press the 'Sign in' button.
6. Enter and review the shipping address details then press the Next button.
7. Enter and review the billing address details then press the Next button.
8. Review the details of your order. If your details are correct press the Next button. If you need to change the details of your order press the Back button.
9. Press the 'Pay Now' button to proceed to the eWay payment gateway.

How are my personal and credit card details secured on the site?

Purchases made through the VETASSESS Online Publishing Service must be made by credit card (VISA, Mastercard). Payment is secured using eWay gateway. Your credit card details are not stored with VETASSESS and are transmitted to eWay using SSL with 128 bit encryption. After following the steps detailed in the Check out section, you should:
1. Press the 'Pay Now' button to proceed to the eWay payment gateway.
2. Enter the name on the credit card, credit card number and expiry date then press the Submit button.
3. Print and retain the eWay transaction receipt. You will then be transferred back to the VETASSESS Online Publishing Service where you may continue to browse or purchase further resources.
4. VETASSESS will email you a confirmation notice and Tax Invoice when payment has been authorised.

What if I forget my password?

1. Click on the 'Password lookup' link on the user log in screen.
2. Enter your email address in the textbox and press the Continue button.
3. You will receive an email from VETASSESS Publishing that contains your password. Enter these details to login to the Online Publishing Service.

How are freight and delivery costs calculated?

Freight costs for items purchased through the VETASSESS Online Publishing Service are calculated according to destination and parcel weight. Orders are delivered through TNT Express and will be dispatched to the address you give at the Shipping Address stage of Check out. Delivery is 5-10 working days.

Can I get a refund or return items purchased through this site?

No refunds will be issued via the VETASSESS Online Publishing Service.
Please ensure that you take the opportunity to familiarise yourself with all of the information provided regarding our products. VETASSESS operates on a print on demand basis and purchases made via our online service are non-returnable.
In the event that a product is damaged or misprinted, VETASSESS will provide a replacement, at no cost to the customer, provided that a Request to Return form is completed and is received by VETASSESS no later than 7 days of the delivery of the order.


 

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